Frequently Asked Questions?
Have a question about storage? Whether you're moving house, making room at home or need extra space for your business, we're here to help. Browse our FAQs below, or contact our friendly team for advice and a personalised quote.
General
What can I use self-storage for?
Our storage units are ideal for creating extra space at home or work, whether you're decluttering, moving house, renovating or storing suitable business belongings.
How do I choose the right storage unit?
Tell us what you need to store and we'll help you explore the available unit sizes. You can also arrange a visit to discuss your requirements in person.
How do I get a quote?
Simply contact our team with details of what you need to store and how long you expect to need storage. We'll provide a personalised quote.
How do I arrange storage?
Get in touch to discuss your requirements. We'll help you choose a suitable unit and explain how to arrange your booking.
How long can I rent a storage unit for?
Our minimum rental period is three months, and longer-term storage is available.
Payments and Bookings
How much does storage cost?
We provide personalised quotes based on your storage requirements rather than publishing prices online. Contact us to discuss your needs.
How do I pay for my storage?
We invoice customers monthly. Payment can be made by bank transfer or Direct Debit.
Are there any additional charges?
We don't charge deposits or administration fees. Your quote will outline your storage costs.
What happens if my plans change?
Contact our team as soon as possible to discuss your options in line with your rental agreement.
Security and Access
How secure are the storage facilities?
All our sites have 24-hour security cameras and locked metal entrance gates. Customers receive an access code, and each storage unit has its own lock and keys.
When can I access my belongings?
Our sites offer access 24 hours a day, seven days a week, using your access code.
Can someone else access my storage unit?
Yes, but please let us know beforehand so we can recognise the authorised visitor.
What items am I not allowed to store?
Please contact us before storing any potentially hazardous or restricted items. Our team can confirm whether your belongings are suitable for storage.
Do I need insurance for my belongings?
Yes, insurance is required. Our team will explain the requirements and relevant details when your client contract is arranged.
Our Services
Do you offer household storage?
Yes, our storage units can help create extra space when you're decluttering, renovating, moving house or reorganising your home.
Can businesses use your storage facilities?
Our units can provide additional space for suitable business stock, equipment, supplies and other belongings. Contact us to discuss your requirements.
Can I store belongings while moving house?
Absolutely. We can provide storage while you're moving between properties, renovating or waiting for your new home to be ready. Starways Man and Van can also help you arrange the move.
Can I store furniture and larger items?
This depends on the size of your belongings and the unit required. Tell us what you need to store and we'll help you explore the available options.
Can you help me work out how much space I need?
Of course! Contact our team to discuss what you need to store. We can help you explore suitable unit sizes and arrange a visit.
Need More Information?
Can't find the answer you're looking for? Get in touch with Chepstow Storage. We'll be happy to discuss your requirements and provide a personalised quote. email us: starwaysstorage@gmail.com or Call:07821 498251